How quickly will SiteChamp notify me if my website goes down?

Within 1-2 minutes.

How soon until I can start getting notifications?

Please allow 6-12 hours from the time you sign up until we are able to begin sending notifications should your site go down or any other issues be discovered.

Do you store my credit card information?

No, the payment processor we use is called Stripe and is the same one used by companies like Facebook, Yelp, Twitter, Target, and more. All payment processing is handled by Stripe without your personal information touching our servers.

Do you offer anything special for non-profits?

Yes! We offer a 20% discount on all of our services. Simply contact us with proof of non-profit status.

Does SiteChamp literally fix the mistakes for me?

No, we show you exactly where they are on your website. It's impossible for anyone besides you or your developer to change things on your site. You or the person who maintains your website will be able to change the content.

If you need help with this, send us a message here and we'd be happy to help.

Why am I being charged annually for the subscription?

The technology resources required to constantly monitor your site 24/7 requires an investment on our end and so commitment is required on our customers' end.

Do you have a customer support line?

Yes, 1.929.242.4947 Feel free to give us a call anytime Monday - Friday, 9am-5pm EST.